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While PayPal is a convenient way to process transactions over the Internet, you can run into problems with it from time to time. If PayPal detects unusual transactions on your account, or if it requires more information from you, it can lock or limit access your account. In some cases, it is for simple reasons like entering your password too many times. But it could also happen due to potential hacking or fraudulent activity on your account. Whatever the reason, you can inquire as to why your account was locked, and then you can follow the procedure to unlock it.
Sign in to your PayPal account.
Visit PayPal customer service (see Resources).
Click "Call Us" and then click "Call Customer Service." Scroll down to see the customer service number.
Call PayPal customer service and enter the web PIN number on your keypad. This is a six-digit PIN number you need for customer service.
Follow all instructions from the automated PayPal system on your phone. Speak clearly when the automated voice asks you questions. It asks you why you are calling PayPal, and you must answer each question in order to speak to a customer service agent.
Answer all of the questions the customer service agent asks. She will ask about account activity, such as the last time you made a withdrawal, or for personal information such as your Social Security number or current home address.
Wait for the customer service agent to unlock your PayPal account. Log in to your account again to see if your have full access to your account.
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